On this page you find information about service & repair of Apple computers and ios products (ipads, iphones).
We can deliver full repairs (hardware and software) to computers, ipods and ipads. At this moment iphones are limited to software only, but full services available soon.
We do not regularily service other computer, tablet, or printer brands (Toshiba, Dell, HP, Samsung, etc…), except when bought from us. But we do unlock all types of network locked fones.
Whether you need software or hardware repair for you computer, we can provide both
Software updates usually take a few minutes to a few hours, from T$ 5 to T$ 50
Same for hardware repairs not requiring spareparts. But if real Apple spareparts are needed, it takes 1 to 2 weeks to get them into Tonga, and costs are usually a few hundred to T$ 1000++.
Spareparts may be unavailable for computers older than 5 years.
All Apple computers come with 1 year warranty on parts and labour. You can extend that to 3 years. Imac: T$300; Macmini: T$ 275; Macpro: T$ 500; Macbook: T$ 450 and up.
Must be purchased while the computer is still under warranty, that is within the first year.
For ipads, ipods, iphones, iwatches there is Applecare+, but this must be bought at the same time as the ios device itself. For ipad: T$ 230.
We can unlock most fones (Apple, Samsung, ZTE, LG, Huawei, etc.) which are network locked. Prices depend on fone or carrier. It can be as low as T$ 55 within a day for some, it can be as high as T$ 375 and 4 weeks for others.
Forgot your passcode? Miss typed the number too often? Now you have to wait for 45 years or pay us T$ 30 to restore a disabled iphone/ipad/ipod. All data will be erased. You must know your icloud password (if any).
It is very easy to lock your iphone/ipad with your AppleID and passcode to protect it against theft.
But problems arrive when your fone must be updated or repaired, and you have forgotten the password. (Or you even do not know it, because it is stolen equipment.)
Goto settings > iCloud and check whether an account is set AND Find my iphone/ipad/ipod is on.
Only Apple can reset the password. Go to iforgot.apple.com, and have the code sent to your spare email or answer the security questions. Assuming you did setup these things properly when you created the account…
Otherwise you may try to contact Apple directly. Start at support.apple.com. You may end up with having to telefone Apple in Australia. Make sure you have proof of ownership of the device ready.